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WhatsApp Effective Date: 14th November 2025
Electrical Emergency UK Ltd (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our services, website, or contact us.
By using our services, you consent to the practices described in this policy.
1. Data Controller
Electrical Emergency Ltd is the data controller for the personal information you provide.
Contact Details:
2. Information We Collect
We may collect and process the following personal data:
a. Personal Information:
We use cookies and similar technologies to improve website functionality, analyse traffic, and enhance your experience. You may manage cookies through your browser settings.
3. Legal Basis for Processing
We process personal data under the following lawful bases in accordance with UK GDPR:
4. How We Use Your Information
We use your information to:
5. How We Share Your Information
We do not sell your personal data. We may share information with:
6. Your Rights
Under UK GDPR, you have the right to:
7. Security of Data
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
8. Cookies
Our website uses cookies to improve performance and user experience. You can manage your cookie preferences through your browser settings.
9. Changes to this Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.
10. Complaints
If you have a complaint about our data processing, you can contact us first.
You also have the right to contact the UK Information Commissioner’s Office (ICO): https://ico.org.uk
Electrical Emergency UK Ltd (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our services, website, or contact us.
By using our services, you consent to the practices described in this policy.
1. Data Controller
Electrical Emergency Ltd is the data controller for the personal information you provide.
Contact Details:
- Email: info@electricalemergency.co.uk
- Phone: 020 7183 4110
- Address: Unit 2, Ee Uk The London Equestrian Centre, Lullington Garth, Woodside Park, London, England, N12 7BP
2. Information We Collect
We may collect and process the following personal data:
a. Personal Information:
- Name, address, phone number, and email address
- Payment information (e.g., card details, billing address)
- Service details (e.g., type of electrical issue, property address)
- IP address, browser type, operating system
- Website usage information (pages visited, time spent, interactions)
We use cookies and similar technologies to improve website functionality, analyse traffic, and enhance your experience. You may manage cookies through your browser settings.
3. Legal Basis for Processing
We process personal data under the following lawful bases in accordance with UK GDPR:
- Contractual necessity: To provide our electrical services.
- Legal obligation: To comply with applicable laws and regulations.
- Legitimate interests: To improve our services, website, and customer support.
- Consent: Where required, for marketing communications.
4. How We Use Your Information
We use your information to:
- Provide and manage our services, including emergency call-outs
- Process payments and invoices
- Respond to enquiries and communicate with you
- Improve our services and website functionality
- Comply with legal and regulatory obligations
- Send marketing communications (only if you have opted in)
5. How We Share Your Information
We do not sell your personal data. We may share information with:
- Service providers and contractors: Third parties who assist in delivering services
- Legal authorities: If required by law or to protect legal rights
- Business transfers: In case of merger, sale, or acquisition
6. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict processing
- Object to processing for direct marketing
- Data portability
7. Security of Data
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
8. Cookies
Our website uses cookies to improve performance and user experience. You can manage your cookie preferences through your browser settings.
9. Changes to this Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.
10. Complaints
If you have a complaint about our data processing, you can contact us first.
You also have the right to contact the UK Information Commissioner’s Office (ICO): https://ico.org.uk